Pandawa88 Privacy Policy – Data Protection for Malaysian Players

This Privacy Policy is issued by Pandawa88 Entertainment Ltd. ("Pandawa88", "we", "us") and applies to all users of the pandawa88.world platform, including registered players, website visitors, and any individual who interacts with our services.

Pandawa88 operates as an online casino and Sports Betting platform serving Malaysian players. In providing these services, we need to collect and process certain personal information. We are committed to doing so in a transparent, secure manner that respects your privacy.

This Privacy Policy explains:

• The types of personal data we collect and how we collect them
• The purposes and legal basis for processing your data
• Who may receive your data and under what circumstances
• The security measures we take to protect your data
• Your rights regarding your personal data and how to exercise them

This Policy should be read together with Terms & Conditions Pandawa88 that governs the overall use of the platform.

Pandawa88 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

Pandawa88 do not collect sensitive information such as biometric data, medical records, religious beliefs, or sexual orientation. We also do not directly collect credit/debit card information — all payments are processed through secure third-party payment processors.

Pandawa88 uses your personal data for lawful and transparent purposes only. We will not use your data for any purpose beyond those stated below without first obtaining your consent:

• Service Provision: Managing your account, processing deposits and withdrawals in Malaysian Ringgit (RM), verifying your identity and ensuring your eligibility to use the Pandawa88 platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, or any conduct that violates Pandawa88's Terms & Conditions.
• Legal Compliance: Meeting legal obligations including anti-money laundering (AML) requirements, identity verification (KYC), and reporting to relevant authorities where required by law.
• Responsible Gaming: Monitoring playing patterns to identify signs of problem gambling and reaching out to players who may need assistance, in line with Pandawa88's commitment to responsible gaming.
• Customer Support: Resolving enquiries, complaints and requests you submit to the Pandawa88 support team via live chat, WhatsApp or email.
• Platform Improvement: Analysing aggregated (not individual) usage patterns to improve the performance, functionality, and user experience of the Pandawa88 platform.
• Service Communications: Sending important notifications about your account, transactions, changes to terms, or security matters that require your attention.
• Marketing (with consent): Sending information about Pandawa88 promotions, bonuses, and new offers, but only if you have consented to receive marketing communications.

Pandawa88 processes your personal data on valid legal grounds. Depending on the purpose of processing, the bases we rely on are as follows:

• Contract Performance: Processing necessary to provide the services you have requested — including account management, transaction processing and provision of access to games.
• Legal Obligations: Processing required under applicable law, including AML/KYC requirements and reporting to relevant authorities.
• Legitimate Interests: Processing to prevent fraud, ensure platform security, improve our services, and protect the legitimate interests of Pandawa88 and our players — provided this does not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we will ask for your explicit consent. You may withdraw this consent at any time.

Pandawa88 does not sell, rent, or trade player personal data to third parties for their own marketing purposes. Your data may only be shared in the following limited and necessary circumstances:

All third-party processors we engage are bound by strict data protection agreements. They are permitted to process your data solely in accordance with our instructions and only for the specified purposes.

Pandawa88 takes data security seriously. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL Encryption for all data in transit between your device and Pandawa88's servers.
• Data encryption at rest for all personal data stored in our databases.
• Strict access controls — only Pandawa88 staff who require access to specific data for their role are authorised to access it.
• Two-factor authentication (2FA) mandatory for all Pandawa88 staff accounts accessing internal systems.
• Security audits conducted periodically by independent parties to identify and address any vulnerabilities.
• 24/7 Monitoring against unusual activity or attempted intrusions into our systems.
• Tier-1 data centres with physical security, biometric access controls and redundancy systems to prevent data loss.

Pandawa88 retains personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.

• Active account data: Retained for as long as your Pandawa88 account remains active.
• Financial transaction data (including deposit and withdrawal history in RM): Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Game record data: Retained for 2 years from the transaction date for dispute resolution and audit purposes.
• Customer support communication data: Retained for 3 years for record-keeping and training purposes.
• Upon account closure: Data no longer required for legal obligations will be securely deleted within 12 months from the account closure date.

Data that has exceeded its retention period will be permanently deleted or anonymised so that it can no longer be linked to any specific individual.

As a user of the Pandawa88 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@pandawa88.world with the details of your request:

Pandawa88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your web browser. However, if you disable essential cookies, some Pandawa88 platform functions may not work properly, including the login function.

The Pandawa88 platform may contain links to third-party websites or services in certain contexts. Pandawa88 is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

The third-party payment services we use — including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX processors for Maybank2u and CIMB Clicks — have their own privacy policies governing how they handle your transaction data. Use of these services is subject to each provider's respective privacy policy.

Pandawa88 is a platform exclusively for individuals aged 21 years of age and above only. We do not knowingly collect personal data from minors. Should we discover that personal data belonging to a child or an individual under 21 has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered an account on Pandawa88, please contact us immediately at support@pandawa88.world so we can take the necessary action.

In the course of our operations, your personal data may be processed in countries other than Malaysia — particularly in connection with cloud server infrastructure and international gaming software providers. When this occurs, Pandawa88 ensures that such transfers are carried out with adequate safeguards through:

• Data processing agreements that meet internationally recognised data protection standards
• Use of providers based in countries with strong, recognised data protection laws
• Implementation of standard contractual clauses to safeguard your rights in such data transfers

Pandawa88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or improvements to our services. You will be notified of any material changes through:

• In-platform notification when you log in to your Pandawa88 account
• Email to the address registered on your account at least 14 days before the changes take effect
• A clear notice on this page showing the latest amendment date

Continued use of the Pandawa88 platform following notification of changes will be considered your acceptance of the updated Privacy Policy.

For any enquiries, requests, or complaints regarding how Pandawa88 handles your personal data, please contact our Data Protection Officer:

Please include your account number, request type, and any relevant details to help our team process your enquiry more efficiently. We are committed to handling every privacy request with care and professionalism.